Website notice / Updated 3 November 2026
Cancellations and refunds
How to raise a change, cancellation or payment question concerning an actual project.
1. Browsing and enquiry are not a purchase
Viewing a study, reading a service description and preparing the local contact draft do not create a paid order. There is no portfolio checkout, recurring membership or automatic charge to reverse through this website. A request concerning a payment therefore needs to identify the actual arrangement and the person or service that received it. Sending an introductory enquiry does not itself cancel that arrangement. Any rights concerning work or money arise from the relevant facts, agreement and applicable rules rather than the act of browsing.
2. Changing the commissioned scope
When changing or cancelling publication-design work, identify the agreed title or project and the stage reached. A cover exploration, flowing approved copy into pages and producing accepted output files involve different work. Explain whether the change concerns an error against the brief, revised editorial content, an increased extent or a different production plan. The appropriate financial and handover treatment depends on the agreement and applicable rights. No universal cancellation deadline, automatic full-refund entitlement or blanket non-refundable rule is invented by this website.
3. Deliverables and separate suppliers
Before commissioning a publication layout, clarify how work in progress, approved pages and supplied source materials will be handled if the engagement stops. Printing, distribution, stock imagery and external software can involve separate suppliers and charges. Ending layout work does not automatically cancel a print order or grant rights in those other services. Retain the accepted scope and relevant approvals, and identify the party that received a payment when raising a repayment question. The portfolio has no checkout and cannot execute an external refund.
4. Describing a project-specific concern
A layout concern should identify the document version, page or spread and the difference you want reviewed. Keep the approved copy and correction records so an error can be distinguished from a later editorial change. Do not send a full manuscript, subscriber database, identity document or banking credential in the initial message. If confidential evidence is required, agree an appropriate recipient and method of transfer first. Preparing a local draft is not proof that a cancellation or correction request arrived, was acknowledged or was accepted.
5. A confirmed repayment arrangement
Where a repayment is agreed or required, confirm the amount, currency, responsible recipient and practical method. A bank or payment service can have its own processing role and timing. This website does not execute a refund or promise an unverified date for funds to arrive. A draft shown in the browser is neither acknowledgement of a request nor a decision about its merits. Retain the response and payment records relevant to the actual arrangement, using the established transaction channel when a time-sensitive issue needs attention.
6. Records and continuing remedies
A general website notice does not settle every cancellation question or remove rights that apply despite a disclaimer. Identify any part of a response that remains unresolved and the relevant facts you believe were missed. Keep accepted terms, approvals and correspondence so the matter can be considered consistently. No exclusive forum, invented banking guarantee or blanket rule that every creative service is non-refundable is imposed here. Available remedies and complaint routes depend on the real circumstances, agreement and applicable law.